1. Return & Exchange Conditions
Customers need to check the condition of the goods and can exchange/return items immediately at the time of delivery/receipt in the following cases:
- Items do not match the type, model in the placed order or as shown on the website at the time of ordering.
- Insufficient quantity or incomplete sets as in the order.
- External damage such as torn packaging, peeling, breakage, etc.
Customers are responsible for providing relevant documents to prove the above deficiencies in order to complete the return/exchange process.
2. Notification and Return Shipping Time Regulations
- Notification time for returns: within 48 hours from the time of receiving the product in cases of missing accessories, gifts, or breakage.
- Return shipping time: within 14 days from the time of receiving the product.
- Return location: Customers can bring the goods directly to our office/store or send them via postal service.
If customers have any feedback or complaints related to product quality, please contact our customer care hotline.
